County Durham Guest House and B&B Sector Review

We have just completed a review of the guest house and B&B sector in County Durham for Visit County Durham. It showed a largely stable guest house and B&B industry in the county that is gradually improving in quality; achieving high levels of guest satisfaction; trading well, particularly in and around Durham; and that has not been unduly affected by the growth of Airbnb or new hotel openings. We have made a number of recommendations on the basis of the review findings, including continued Visit County Durham business support for the sector; a focused marketing, PR and social media campaign to emphasise the clear USPs of guest houses and B&Bs; and the possible introduction of a Code of Conduct for Airbnb and short-term letting hosts to ensure that they are safe and legal and providing a good service and visitor information to their guests.